What is the general process for ordering and receiving a sign?

To ensure that your signs are produced as quickly as possible, we like to follow a system to stay organized and efficient with all our sign projects.

The first step is to make sure you are getting exactly what you want. After you request a sign online or by phone, we will discuss with you all aspects of the job to make sure we both fully understand what you need. Travel to where the sign will be installed may be necessary. This is generally the consultation process.

The second step is to design your sign. Working closely with you, our design department will give you several options as to how your sign can be displayed and manufactured. We will continue to revise your layouts until you are 100 % satisfied with them. Once the design and sign parameters are approved, we will ask for your signature and 50% deposit before we begin production. If your signage needs require permits or landlord approval, we will need to get those submitted and returned before production can begin as well.

The third step is production. We will order all the necessary supplies that are required to complete your job. Once we have our supplies, which can take anywhere from a day to two weeks to receive, we will start fabrication. The size and complexity of the sign will determine how long your job takes in production. Additional time will be needed for jobs requiring paint to ensure that the paint dries correctly.

Once the sign is completed, you will be notified; and we will schedule shipping, delivery, or pick up for jobs not requiring installation. For installations, we will contact you and set up the best date for the install.

The final step is payment. Once your sign is received or installed, the remaining balance of your bill should be paid. Late payments will result in additional charges.

What is your typical turn around time?

That all depends on the type of sign we are producing. Smaller sign projects like window graphics, posters, and banners are typically completed within one week after job approval. Free standing signs and building signs that require substrate production are typically completed in two weeks to a month. We try to work vehicle graphics into our schedule so that we will need the vehicle for only one or two days. For larger signs and sign packages, jobs could take up to a few months to complete.

We will do our very best to give you an accurate turn around time estimation. Because all our signs are custom made, the best we can do is estimate. Keep in mind that turn around time is calculated from the date of job approval, so time needs to be allotted for consultation, permits, and design as well.

Do you offer a warranty on your products and services?

We do, but our warranty varies with our different products and services. The reason is because all of our different sign substrates, paints, vinyl, and installation methods have different durability. We will provide you with the sign warranty when you receive the sign estimate. In general, most long-term signs have a warranty of one year.

Are there signage regulations and laws that I should be aware of?

Yes, and we are always more than willing to explain them to you. You must keep in mind that there might be restrictions or requirements as to where and how you can display your signage.

Needless to say, there are far more restrictions for exterior signage than interior signage. That is why we obtain permits and get approval for your signs. Every municipality has its own rules regarding the size of signs and how close they can be installed roadside. One Call might need to be contacted for installations that require digging.

If your business building is owned by contractors or landlords, you might have to get their approval for signage as well. And if your business requires signage for special needs patrons, you will need to follow the ADA (Americans with Disabilities Act) guidelines.

Do you work with ad agencies?

Yes, quite frequently. We find that ad agencies are great business partners because they have advanced design knowledge, strong organization, and the same objective as our company, which is to advertise our clients as effectively and proficiently as possible.

What can I do to help you?

We always appreciate clients who are as deeply involved in their signage as we are. The more information and details you give us, the better. Delays in approval and communication will result in longer completion times.

Also, don’t be afraid to be critical – and don’t agree to a sign you are unsure of. We know what we like, but it is important you get what you like. Our goal is to produce signage that makes you happy, not signage that makes us happy.

Most importantly, the best way you can help us, and in turn help yourself, is to make sure you give us adequate time to complete your job. The earlier you call to request a job before a due date, the better the final outcome. Rush jobs will not only result in additional costs to you; but will also limit our ability to discuss your options in greater detail and to make appropriate design revisions.